Industrial Engineering Faculty Publishes Book on Improving Quality and Service in the Healthcare Industry
Vincent K. Omachonu, professor in the College of Engineering’s Department of Industrial Engineering, wrote a book entitled, “Healthcare Value Proposition: Creating a Culture of Excellence in Patient Experience,” which was published by Routledge, Taylor & Francis Group Publishers, on November 13, 2018.
The book discusses how to manage performance in the context of value to the customer or patient for businesses in the healthcare industry. It brings together the many pieces of the performance improvement puzzle: quality, technology, costs, productivity, and customer service. The book also covers process improvement tools including Lean and Six Sigma, and how to create a culture of continuous improvement as well as how to improve the patient experience and productivity improvement strategies. The book is filled with examples, illustrations, and tools for improving key aspects of a healthcare organization’s performance.
Omachonu is an internationally renowned, award-winning author and early contributor in the field of health care quality management. He has been featured twice on CNN Business discussing topics related to quality in healthcare organizations. Since 1993, his books have been used as reference material in the United States, Puerto Rico and Mexico in over 28 colleges and universities. Dr. Omachonu is one of the 100 world-wide recipients of the IBM Faculty Award in 2012. He also is the recipient of the Miami Dade County Commissioners (BAAB) award for his role in the community as an educator.
Omachonu received his PhD in industrial engineering from the New York University Polytechnic, New York City, and has two master’s degrees, one in operations research from Columbia University, New York, and the other in industrial engineering from the University of Miami. His BS degree also is in industrial engineering from the University of Miami.
To read more about the book, please visit the publisher’s website.